Responsible Gaming
Gambling Should Be Entertainment
At Eastlake RG, we believe that gambling should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Online casino games are games of chance with a built-in house edge. Always gamble within your means and only with money you can afford to lose.
Age Verification
In Canada, you must be at least 18 years of age (or the legal gambling age in your province) to participate in online gambling. Players in provinces with different age requirements should adhere to their local regulations. We are committed to preventing underage gambling and verifying the age of all players.
Warning Signs of Problem Gambling
If you recognize any of the following signs in yourself or someone you know, problem gambling may be developing:
- Chasing losses by gambling more to recover money lost
- Gambling with increasing amounts of money to feel the same excitement
- Unsuccessful attempts to cut back or control gambling
- Hiding gambling activities or lying about time and money spent
- Using gambling to escape problems, anxiety, or negative feelings
- Neglecting family, work, school, or other important responsibilities
- Borrowing money or experiencing financial difficulties due to gambling
- Relationship conflicts related to gambling habits
- Feeling irritable or anxious when trying to reduce gambling
- Returning repeatedly to gamble, often with larger stakes
Self-Help Tools & Responsible Gaming Features
Eastlake RG provides tools to help you maintain control over your gambling:
- Deposit Limits: Set maximum amounts you can deposit within a specified time period
- Loss Limits: Establish maximum amounts you are willing to lose in a given timeframe
- Reality Checks: Receive notifications during play reminding you of time and money spent
- Session Limits: Set automatic time limits for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from your account
- Account Closure: Request permanent closure of your account if needed
To access these tools, contact our customer support team or visit your account settings.
Support Organizations & Resources
If you are struggling with problem gambling, help is available. The following organizations provide free, confidential support:
Canada
- Responsible Gambling Council: www.responsiblegambling.org — Information and resources for problem gambling
- Gamblers Anonymous Canada: Support groups and peer assistance across Canada
- Problem Gambling Institute of Ontario: Specialized treatment and counseling services
International Resources
- GamCare (United Kingdom): www.gamcare.org.uk — Free counseling and support
- GamStop (United Kingdom): www.gamstop.co.uk — National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au — Confidential counseling and support
- National Council on Problem Gambling (United States): www.ncpgambling.org — 1-800-522-4700 helpline
If You Need Help
If you think you or someone you know may have a gambling problem, please reach out for help immediately. There is no shame in seeking support. Professional counselors are available 24/7 to provide confidential assistance.
Contact the Responsible Gambling Council or speak with a healthcare provider about treatment options. Early intervention can make a significant difference.
Remember: Your wellbeing is more important than any game. Help is always available.